When you’re preparing to purchase a new ERP system everybody already knows that it’s important to pay close attention to the functionality of the software and ensure that it is, in fact, the right fit for your business. However, a step that often gets skipped is taking a good look at your potential vendor’s implementation process.
Often, potential customers wonder why implementation times and prices vary so widely among vendors; and why they shouldn’t always go with the “best deal.” Quick, low-cost implementations are a great deal – if they’re done right. If they aren’t it can result in catastrophic errors, ERP project failure, and major financial problems.
Knowing this, it is important to break down the steps of successful implementations, what all is involved, and why you need to consider vendors carefully before making a decision. You can get off on the right foot by knowing what you are being quoted for and understanding the difference between installation and implementation.
The Most Important Quoting Question You Should Ask
When a vendor provides you with a quote there is one question you should ask and have an answer for before anybody does anything: “Are you quoting me for a full implementation service or just the software installation?”
It’s crucial that you understand the difference between the two so you have a clear picture of what the vendor is really offering in that “sweet deal.” Do your research, ask questions, and find out exactly what services they will be providing once you sign the check.
Depending on the vendor, software installation should be included as part of the implementation plan, contract, or undertaking. However, once that phase has been completed there are often many additional tasks that need to be completed before the full implementation plan has been fulfilled.
Installations And Implementations Explained
Implementation services are all-encompassing; a software installation is a software installation and that’s about it. In a software installation, the vendor downloads the software for you and then you’re left to figure it out from there. In reality, installations are actually very simple and implementations are more complex.
Proper implementations require a much longer commitment because they entail installing the software and reviewing current business processes to that the new software can be leveraged to improve these processes. This is important for a successful ERP project.
It’s the responsibility of the vendor to understand the goals and objectives of the customer so that they may ensure the customer gets the most out of their new ERP system. As SYSPRO implementation specialists ourselves, we understand what it takes to successfully implement a new ERP system for a customer and then help them learn how to use their new system for maximum benefit.
If you would like to learn more about the differences between installation and implementation, and what Edgeware’s implementation specialists can do for your business, contact us today. We’d be happy to answer any questions you may have.