Finding your perfect ERP consultant or ERP consulting firm match can be a daunting task. In order to make this process a little easier for anyone out there who’s trying to find an ERP consultant to trust, we’ve compiled a list of 7 must ask questions.
We hope this list helps you narrow down your prospects and puts you on the path to a successful ERP implementation quickly.
7 Must Ask Questions When Choosing An ERP Consultant
- How many successful ERP implementations have you performed? ERP implementations can be complex and a little unpredictable sometimes. The consultant you hire for your project should have some experience and enough expertise that they can handle any situation efficiently and effectively.
- What makes you (or your firm) different from the competition? Do they offer the best price for top-quality service? The biggest team? A vertical niche? You’ve got to ask to find out!
- How do you ensure customer satisfaction? Customer satisfaction should be the main priority of the ERP consultant/consulting firm that you hire. There should be ongoing and open communication to ensure that the solution they’re offering you has been designed to meet the specific needs of your business.
- How is the software licensed? Is it by user? Per named user? By module? It also doesn’t hurt to ask if there are any monthly, quarterly, or annual maintenance fees involved.
- What kind of training and support do you offer? Implementing the ERP software is just one step of the process. Your team might need a little training and support to reduce any stress associated with working in a new ERP system.
- Who is your ideal customer? Everybody has an “ideal person” in mind when forming any type of relationship; business or personal. Your ideal match should know your industry, have experience working with companies like yours, and provide you with the most effective ERP software solution possible.
- Can you provide me with references? Always ask for references. A company can tell you they’re the best because they honestly believe they are. But the only way to know for sure is to hear it from somebody else (and Edgeware just happens to have the most extensive reference list in the industry).